Karpira conducts a training course on customer centricity for Iran Insurance. The theoretical framework of the course is supported by reviewing best practices and studying customer centrism core concepts, relationship marketing, customer-centric technologies’ impact on business models, and transformation stages.
Iran Management Association hosts the program and certifies trainees who successfully complete the course. Iran Management Association is an independent not-for-profit association established in 1960, to promote management practices in private and public enterprises across the country. It is supported by a large number of institutional and individual members.